Last updated: 26 September 2026
Something wrong? Write to [email protected]. We usually reply within 2 business days.
Including the following helps us solve it much faster:
First close the app completely and reopen it — incomplete purchases are
retried on launch. If they still do not arrive, write to us and include the
order number from the store (on Google Play it starts with
GPA.; on Apple it is in the receipt email).
If you signed in with Google or Apple, just sign in with the same account and your progress comes back from the cloud.
If you never signed in, progress was kept only on that device. If you uninstalled the app or changed devices it cannot be recovered — this is why the game suggests signing in on first launch.
Rewarded ads need an internet connection to load. On a weak network no ad may be available. If you close an ad before it finishes, no reward is given — that is the ad network's rule.
In the European Economic Area, the United Kingdom and Switzerland the consent screen is shown on first launch. To change your choice, clear the app's data in your device settings — the consent screen is then asked again on the next launch. You can also write to us.
Anywhere, you can reset your advertising identifier in your device settings (Android: Settings → Google → Ads; iOS: Settings → Privacy & Security → Tracking).
We tune level difficulty using player data. Tell us which level you are stuck on — if it really is unbalanced we will fix it, and we can do that without shipping a new version.
Ozcorpsgame
[email protected]